Refund policy

Returns

If you really don't like the scent of a candle you've purchased, you may return it, unused, within 15 days for a refund or another candle.  You pay the return shipping.  If you'd like to exchange it for another candle, we'll pay to ship it back out to you.  We're working to come up with a sample set that you can try before purchasing a bigger candle.  Keep watching the website for updates.  An alternative is, if you really don't like the scent but haven't burned the candle yet, why not put it in your gift stash, and you'll be ready to gift someone else.  Don't have a gift stash?  Tip:  It's a really good idea to start one and you'll almost always have something on hand when you need a gift for someone. 

Damages and Issues

If your candle arrives broken or isn't burning properly, of course we want to make it right.   Please contact us at info@hhcottage.com within 15 days, and we'll do our best to make it right or give you ideas to improve burning.  We do test all scents and wicks to ensure a proper burn before putting them on the website, but now and then a candle just might not behave as it should.  In that case, we'll try to determine what's wrong and see if we can fix it. 

If you received the wrong item, please let us know so we can evaluate and determine what happened and fix the issue. 

For items that don't arrive or are stolen, please contact USPS.

Thank you for your understanding.  

You can always contact us for any question at info@hhcottage.com.

Sale Items / Gift Cards

Unfortunately, we cannot accept returns on sale items or gift cards.